Terms & Conditions

Welcome to Janaan.

These Terms and Conditions outline the rules and guidelines for using our website, purchasing our products, and engaging with our brand.

By accessing or shopping on our website, you agree to these Terms and Conditions. Please read them carefully before placing any order.

1. General Information

Janaan is a Nigerian ready-to-wear fashion brand offering locally crafted clothing and accessories designed for women worldwide.
All products listed on our website are subject to availability, and prices may change without prior notice.

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be reflected on this page, and continued use of our website indicates acceptance of the updated terms.

2. Product Information

Each product is described with as much accuracy as possible, including details such as material, size, and color.
However, slight variations in color or texture may occur due to lighting, screen display differences, or fabric batches.

We encourage customers to review the Size Guide carefully before placing orders. Custom sizes should be entered correctly at checkout — we do not accept returns or alterations for sizing issues not caused by us.

3. Pricing and Payment

All prices are listed in Nigerian Naira (₦) and are inclusive of applicable taxes, unless otherwise stated.

Payments are securely processed through Paystack, which supports debit and credit cards (Visa, Mastercard, Verve) and other local payment methods.
By completing a purchase, you authorize Janaan to charge your selected payment method for the total order amount, including shipping.

If your payment fails or is flagged by your bank, your order will not be processed until payment confirmation is received.

4. Shipping and Delivery

We currently deliver across Nigeria and offer international shipping through verified logistics partners.

Local Delivery (Nigeria)

• Abuja Tier 1 – ₦3,000

• Abuja Tier 2 – ₦6,000

• Abuja (Idu) – ₦4,500

• Abuja (Airport) – ₦7,000

• Abuja Outskirts – ₦9,000

• North West – ₦4,000

• North East – ₦4,000

• North Central – ₦4,000

• South West – ₦15,000

• South East – ₦13,000

• South South – ₦13,000

Delivery timelines vary depending on your location and will be communicated once your order is processed.

International Delivery

International shipping is available through DHL.
Fees are calculated automatically at checkout or communicated manually before processing.

5. Returns and Exchanges

We take pride in every Janaan piece, and each item is carefully inspected before shipping.
However, if you receive a faulty or incorrect item, please contact us within 24 hours of delivery.

Eligibility for Returns

• Item must be unworn, unwashed, and in its original packaging.

• Returns for custom-sized items are not accepted unless an error was made by us.

• Customers are responsible for the cost of return shipping unless the item is faulty.

Exchanges

Exchanges are only available for the same product in a different size (subject to stock availability).

6. Custom Orders

If your measurements do not match our size chart, you may select “Custom Measurements” at checkout and provide your accurate bust, waist, and hip details.
Please ensure that measurements are correct — as custom pieces are made specifically for you, they cannot be returned or exchanged.

7. Privacy Policy

Your privacy is important to us.
All personal and payment information shared during checkout is handled securely and will never be shared with third parties, except as required to process your order.
For more details, please refer to our Privacy Policy page.

8. Intellectual Property

All content on this website including text, images, graphics, and designs — is the property of Janaan and is protected by copyright laws.
You may not reproduce, distribute, or use our content for commercial purposes without written permission.

9. Contact Information

For any questions, returns, or assistance, please reach out to us via:

📍 Suite 50, 8th Floor, Vicbalkon Towers, Jabi, Opp Borno Express, Abuja
📧 support@janaan.co
📱 Instagram: @janaan_ng