Privacy Policy

At Janaan, your privacy isn’t just a policy — it’s a promise.
We value your trust, and we’re committed to protecting the information you share with us. This policy explains how we collect, use, and safeguard your personal data when you visit our website or make a purchase.

1. Information We Collect

When you shop or interact with our website, we may collect the following information:

• Personal Details: Your name, phone number, email address, and delivery address.

• Order Information: Product details, purchase amount, and transaction history.

• Payment Details: Processed securely through Paystack — we do not store your card or banking details.

• Technical Information: IP address, browser type, device information, and cookies (for analytics and site improvement).

2. How We Use Your Information

Your information helps us create a smoother, more personal shopping experience. We may use it to:

• Process and deliver your orders.

• Send order confirmations, shipping updates, or important service notices.

• Provide customer support or respond to inquiries.

• Improve our website’s performance and user experience.

• Share updates on new collections, offers, or brand stories (only if you subscribe).

We will never sell, rent, or share your personal data with third parties for marketing purposes.

3. Payments and Security

All online payments are processed through Paystack, a secure and PCI DSS-compliant payment gateway.
Your card details are encrypted and handled directly by Paystack — Janaan never sees or stores your card information.

We use SSL (Secure Socket Layer) technology across our website to ensure all data you share is transmitted securely.

4. Cookies

Our website uses cookies — small data files stored on your device — to enhance your browsing experience.
Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site.
You can disable cookies anytime in your browser settings, though some features may not function fully without them.

5. Your Rights

You have the right to:

• Access or request a copy of the personal information we hold about you.

• Request corrections if any information is inaccurate or incomplete.

• Opt out of promotional emails at any time.

• Request deletion of your personal data, except where retention is required by law.

To make such requests, please contact us at support@janaan.ng.

6. Data Retention

We keep your personal data only for as long as necessary — to fulfill your order, provide customer support, or meet legal and tax requirements.
After that, your information is securely deleted.

7. Third-Party Services

We may use trusted third-party tools such as analytics, payment processors, and shipping services.
Each partner complies with data protection standards and uses your information solely for the purpose of providing their service to you.

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for legal reasons.
All updates will be posted here, with the effective date shown below.

Last updated: October 2025.

9. Contact Information

For any questions, returns, or assistance, please reach out to us via:

📍 Suite 50, 8th Floor, Vicbalkon Towers, Jabi, Opp Borno Express, Abuja
📧 support@janaan.co
📱 Instagram: @janaan_ng