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Frequently Asked Questions
Shopping Information
You can browse through our main shop page or use the category filters like New Arrivals, Sets, Dresses, or Skirts to find exactly what you’re looking for.
Available sizes and stock status are shown on each product page. If an item is sold out, it will be clearly marked as “Out of Stock.”
Yes, you can checkout as a guest. However, creating an account helps you track your orders and manage your measurements easily.
Payment Information
We accept all major debit and credit cards through Paystack — including Visa, Mastercard, and Verve.
Absolutely. All transactions are handled through Paystack’s secure payment gateway. Your card details are never stored on our website.
If payment doesn’t go through, please double-check your card details or try again later. If the issue persists, contact your bank or reach out to our support team.
Order & Returns
Returns are accepted within 24 hours of delivery for unused and unwashed items in their original packaging. Custom-sized pieces are non-refundable.
Send us a message with your order number, reason for return, and a photo of the item. Once approved, we’ll share return instructions.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Yes, exchanges are possible for the same item in a different size (if available).
Ordering from Janaan
Select your preferred item, choose size, color, and quantity, then click Add to Cart. Proceed to checkout, fill in your details, and complete payment.
Yes. Once your order is shipped, you’ll receive an email with delivery details.
Orders can only be modified within a short window before processing. Please contact us immediately if you need to make changes.
Kindly reach out to us right away with your order details and a photo of the item. We’ll resolve it quickly.